Privacy Policy

Welcome to AQ Five (AQ Five Family). Your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or place an order.

1. Information We Collect

When you place an order, we may collect the following information:

• Full Name

• Phone Number

• Delivery Address

We only collect the necessary information required to process and deliver your order.

2. How We Use Your Information

Your information is used for:

• Order processing and delivery

• Customer support and communication

• Order confirmation and updates

We do not sell, trade, or share your personal information with third parties.

3. Data Protection

We take reasonable steps to protect your personal data and ensure it is Safe and confidential.
Your information is only accessible to authorized team members of AQ Five Family.

4. Cookies & Website Usage

Our website may use basic cookies to improve user experience, such as:

• Remembering preferences

• Improving website performance

You can disable cookies anytime from your browser settings.

5. Return & Exchange Policy

At AQ Five, customer satisfaction is our priority.

• If you are not satisfied with the perfume or do not like the fragrance notes, you can request a return or exchange within 7 days

• Product should not be excessively used (only tested)

• Original packaging must be intact

We will guide you through the return or exchange process after approval.

6. Damaged or Broken Products

• If your order arrives damaged or broken, you will not be charged

• We will send you a replacement order at no extra cost

7. Handmade Product Disclaimer

All perfumes are handmade and prepared after order:

• Slight variations may occur

• Fragrance experience may differ from person to person

8. Third-Party Services

We may use third-party courier services for delivery.
We are not responsible for delays caused by courier companies, but we will always support you in resolving issues.

9. Your Rights

You have the right to:

• Request correction of your personal data

• Ask for deletion of your information (after order completion)

10. Policy Updates

AQ Five reserves the right to update this Privacy Policy at any time without prior notice.

Contact Us

If you have any questions regarding this Privacy Policy, feel free to contact the AQ Five Family.

Thank you for trusting AQ Five — where every perfume is handcrafted with care, quality, and honesty.