Terms & Conditions

Welcome to AQ Five. By accessing our website or placing an order, you agree to the following Terms & Conditions. Please read them carefully.

1. About Us

AQ Five (AQ Five Family) is a premium handmade perfume brand committed to delivering high-quality, fresh, and unique fragrances crafted with care and expertise.

2. Handmade Product Policy

All our perfumes are 100% handmade and prepared after each order.
We do not produce perfumes in bulk. Every bottle is crafted individually using premium ingredients and fixatives to ensure freshness, quality, and a unique fragrance experience.

Please note:

• Slight variations in scent or appearance may occur due to the handmade nature

• This makes each perfume exclusive and special

3. Orders & Confirmation

To place an order, you only need to provide:

• Full Name

• Phone Number

• Address

Our team may contact you for confirmation before processing your order.
We reserve the right to cancel orders if the provided information is incomplete or incorrect.

4. Payment Method

We offer Cash on Delivery (COD) for your convenience.
You can pay at the time of delivery to the courier.

5. Shipping & Delivery

• We deliver nationwide

• Estimated delivery time: 2–5 working days

• Delivery time may vary depending on your location

We are not responsible for delays caused by courier services or unforeseen circumstances.

6. Return & Exchange Policy

Customer satisfaction is very important to the AQ Five Family.

• You can request a return within 7 days of delivery if you are not satisfied

• Conditions:

  • Product should not be excessively used (only tested)

  • Original packaging must be intact

Once we receive and inspect the product, we will process your return or exchange.

7. Product Disclaimer

Our perfumes are made with premium notes and ingredients, but:

• Fragrance longevity may vary depending on skin type and environment

• Personal preferences may differ from person to person

8. Intellectual Property

All website content including images, logos, text, and design belongs to AQ Five and may not be copied, reused, or distributed without permission.

9. Limitation of Liability

AQ Five is not responsible for:

• Any allergic reactions (please check ingredients before use)

• Delivery delays caused by third-party couriers

• Improper use of products

10. Privacy Policy

We respect your privacy.

• Your personal information (name, phone number, address) is only used for order processing

• We do not sell or share your data with third parties

11. Changes to Terms

AQ Five reserves the right to update or modify these Terms & Conditions at any time without prior notice.

Contact Us

If you have any questions, feel free to contact the AQ Five Family anytime.

Thank you for choosing AQ Five — where every fragrance is handcrafted with passion and precision.

Terms & Conditions